Next day
Delivered the next morning
Order until 11 pm and we deliver the next day. Need it on Saturday? Tick “Urgent Saturday delivery” in the cart on Friday, or on Saturday before 2 pm.
— Service & quality
No minimum order, no call centre, no unpleasant surprises.
Next-day delivery, invoice discounts with no exclusions, emergency supply at no extra cost, returns with no deduction and a team that knows your pharmacy. Here, in black and white, is what Pharmafit Provence commits to doing for you, with every order.
- Order until 11 pm
- Next-day delivery
- Urgent Saturday delivery
- Batches and expiry dates tracked
- NMVS serialisation
- 2–8 °C cold chain
- Sealed crates
01 — Our commitments
Eight commitments, kept with every order.
What others keep for their best accounts, we apply to every pharmacy, from the very first order.
€0
No minimum order, no commitment
No minimum order, no subscription, no delivery charge. You order as your needs arise.
0 exclusions
Discounts on the invoice, no exclusions
Your discounts are applied directly on the invoice, including on high-cost products, narcotics and cold-chain products.
No fees
Emergency supply at no extra cost
Missing a product, or is it under quota? We source it for you, including by asking the manufacturer, at no extra cost.
No deduction*
Returns with no deduction
Declare your return online within 48 hours of delivery: it is taken back with no deduction, once our Responsible Pharmacist has approved it.
24 h
Claims handled within 24 business hours
One online form, standalone or linked to an invoice. You follow the answer in your account and are notified by email.
No call centre
Real people, not a switchboard
A team that knows your pharmacy, reachable by phone and WhatsApp from 5 am, with no automated menu.
PharmaML
Your net prices in your pharmacy software
Discounted prices appear in your pharmacy software: the price you order at is the price on the invoice.
* Return declared online within 48 hours and approved by our Responsible Pharmacist, excluding cold-chain products. See all conditions
02 — Quality policy
Pharmaceutical quality, from our dock to your counter.
As a wholesaler authorised by the ANSM, we apply Good Distribution Practice at every step. Four requirements shape our quality policy and apply to every order, from our stock to your pharmacy.
01
Availability
The right product, when your patient needs it.
- Stock tracked in real time, with priority given to products in short supply and under quota.
- When a product is out of stock, available equivalents are suggested: the pharmacist decides, nothing is substituted automatically.
- Emergency supply at no extra cost, including from the manufacturer.
- Discounts with no exclusions: high-cost products, narcotics and cold-chain products included.
02
Safety
Every medicine arrives exactly as it left the manufacturer.
- Qualified 15–25 °C and 2–8 °C zones, calibrated probes and alerts day and night.
- Temperature-sensitive products shipped in qualified insulated boxes with an on-board temperature logger.
- Transported in sealed crates, from our dock to your pharmacy.
- Backup generator and redundant refrigeration in case of an incident.
03
Reliability
A delivery you can count on, every morning.
- Order until 11 pm, delivered the next morning.
- A 100% electric, in-house fleet: our own drivers deliver to you.
- A photo taken at the door and the delivery note as a PDF in your account.
- Delivery possible while the pharmacy is closed, including at night, thanks to a key handover signed online.
- Urgent Saturday delivery, on request in the cart.
04
Traceability
Every pack identified, every movement recorded.
- Unique identifier checked in the NMVS on receipt and before dispatch (Falsified Medicines Directive).
- Batch, expiry, operator and timestamp recorded for every stock movement.
- In a recall, the pharmacies that received a batch are identified within minutes.
- Every return is checked by our Responsible Pharmacist before it goes back into stock.
ANSM authorisationEstablishment authorised for the wholesale distribution of medicines.Good Distribution PracticeDocumented quality system, annual internal audits.Responsible PharmacistPermanent pharmaceutical supervision of the site.Checks on every orderSerialisation, batches, temperature and seals checked.
03 — The journey of an order
From your pharmacy software to your counter, in four steps.
- 1Until 11 pm
You order
From your pharmacy software via PharmaML, on pharmafit.fr 24/7 or by WhatsApp. Until picking has started, each line can be cancelled or reduced online.
- 2Order preparation
We pick
Your order is picked at our Morières-lès-Avignon site, pack by pack, by scanning. A product is missing? Emergency supply is started, at no extra cost.
- 3Checks
We check
Unique identifier checked in the NMVS, batches and expiry dates recorded, cold products in insulated boxes, crates sealed.
- 4The next morning
We deliver
By our own drivers, in electric vehicles. A photo taken at the door and the delivery note as a PDF in your account.
A problem on receipt? Raise a claim online and get an answer within 24 business hours.
Returns & claims04 — Ordering
Three ways to order, without changing your habits.
PharmaML
From your pharmacy software
You order in your usual software, just as with any wholesaler. Your PharmaML codes are waiting in your account as soon as it opens: nothing to ask for.
- Your discounted prices shown in your software
- PharmaFit catalogue set up in your software by our team
24/7
On pharmafit.fr
Search for a product, a manufacturer or a CIP code, add it to the cart shared by your pharmacy's users and confirm: the order also reaches your pharmacy software.
- Available equivalents when out of stock
- Restocking suggestions over 10, 20 or 30 days
- “Urgent Saturday delivery” box in the cart
Phone & WhatsApp
Through your contact person
A question, an urgent need, a product you cannot find: call or write to us, and a member of the team will answer.
- Mon – Fri: 5 am – 5 pm
- Saturday: 9 am – 1 pm
- Order cut-off at 11 pm for next-day delivery
Your PharmaFit account, everything in one place
All your orders, from the portal and from your pharmacy software, and all your documents.
Orders
Portal and pharmacy-software orders together, cancellation before picking.
Deliveries
PDF delivery note and a photo taken at the door.
Invoices
Invoices and credit notes to download as PDFs.
Returns
Choose batches and quantities, sign the return note online.
Claims
Standalone or linked to an invoice, with the answer tracked.
ColiFit
Transfers between client pharmacies, carried free of charge.
PharmaML codes
Available from opening, entered once in your pharmacy software.
Documents
Mandates, bank details, Kbis and key handover certificate.
05 — Returns & claims
A problem? It is settled online.
Damaged product, delivery error, a return to make: everything is declared from your account in a few clicks, and every request is tracked.
Returning a product
- 1Declare it within 48 hours
In the Orders tab, choose the batches and quantities, then sign the PDF return note.
- 2Pharmaceutical approval
Our Responsible Pharmacist approves the request.
- 3Collected by the driver
The driver collects the goods with the return note; the credit note is issued with no deduction.
Reporting a problem
- 1Open a claim
Product not delivered, damaged, wrong quantity or price: standalone or linked to an invoice.
- 2Answer within 24 business hours
A member of the team takes care of your request.
- 3Followed through to closure
The answer appears in the Claims tab and you are notified by email.
* Conditions for returns with no deduction
- Return declared within 48 hours of delivery, then approved by our Responsible Pharmacist.
- Non temperature-sensitive products only: a cold-chain product cannot be taken back.
- Original packaging, anti-tampering device intact, product neither modified nor altered.
- Unique identifier checked in the NMVS: a product with an invalid status gives rise to neither a credit note nor a return to stock.
- Without prior notice from you, a deduction may be applied.
- After 48 hours, write to us: provence@pharmafit.fr
06 — Frequently asked questions
Your questions, our answers.
The questions we are asked most about delivery, returns and ordering.
All frequently asked questionsHow long does delivery take?
Order until 11 pm and you are delivered the next morning. Deliveries take place Monday to Friday; depending on the rounds, an order placed in the morning may be delivered in the afternoon.
Is there a minimum order or a delivery charge?
No. No minimum order, no commitment, no subscription and no delivery charge: you order as your needs arise.
Do discounts apply to high-cost products, narcotics and cold products?
Yes, with no exclusions: your discounts also apply to high-cost products, narcotics and cold-chain products.
Do you charge for emergency supply?
No. When you are missing a product, we start an emergency supply, including from the manufacturer, at no extra cost.
Are returns taken back with no deduction?
Yes, when the return is declared online within 48 hours of delivery and approved by our Responsible Pharmacist. The product must be in its original packaging, with its anti-tampering device intact, and its unique identifier must be valid in the NMVS.
Without prior notice from you, a deduction may be applied.
How do I report an error, or a damaged or missing product?
Open a claim in the Claims tab of your account, standalone or linked to an invoice: product not delivered, damaged, wrong quantity or price. It is handled within 24 business hours; you follow the answer in your account and are notified by email.
Report it on receipt: a quantity or price error must be reported within 48 hours of delivery.
Will I have a dedicated contact person?
Yes. No call centre and no automated menu: a team that knows your pharmacy answers you by phone, email or WhatsApp. Your contacts are also shown at the bottom of your dashboard.
— Become a client
Join PharmaFit in a few minutes.
Sign up online in 5 minutes, account approved in 15 minutes, with no commitment and no subscription fees. For healthcare professionals only.
- 01Sign up onlinePharmacy details and CIP code, SEPA mandate signed online, Kbis.
- 02Account approved in 15 minAn adviser approves the account; your PharmaML codes arrive by email.
- 03Set-upOur team calls you back about your software and deliveries.
- 04First orderDelivered the next day, no minimum.